Along with ongoing on-site maintenance, MD Facility Management delivers the following mobile engineering services:

• 24-hour breakdown service
• HVAC system R&M
• Automation and low-voltage systems R&M
• R&M of automatic gates, doors and barriers
• Repairs and construction services

24-Hour Dispatch Office oversees and coordinates MD mobile crews which are highly qualified personnel operating modern equipment to access maintenance problems and solve them in the shortest possible time.

Creating favorable conditions for business activities of our customers we offer them our Infrastructure Management package. Certain kinds of the services below are provided by subcontractors. All subcontractors undergo strict quality control at MD Facility Management to ensure our customers’ needs are met with the highest level of professionalism.

Administrative Services  

• Reception
• Mail handling
• Customer representation at regulatory bodies
• Security
• Transportation and storage of property (inc. pledged property)
• Office relocation services
• Call center
• Repair and construction works

Cleaning Services

• Daily full-service cleaning
• Deep full-service cleaning
• Post construction cleaning
• Surrounding cleaning
• Special services

Fleet Management

• Operative leasing
• Shuttle bus service
• Parking maintenance
• Transportation service

Food Services

• Corporate
• Industrial
• Off-site catering

Our expertise in servicing real estate property of various types includes commercial, industrial and warehousing facilities, as well as public and residential buildings.

MD Facility Management renders its services through the permanent staff. Small property owners are offered mobile engineering services.

In order to fully comply with the specific demands of our customers MD Facility Management practices individual approach to each customer in the context of pricing policy. In this respect we calculate costs following ‘all inclusive’ or ‘open book’ principles.

MD Facility Management ensures smooth running of all MEP related processes, namely…

• primary power supply
• back-up power supply
• HVAC systems
• gas facilities 
• water supply and sewerage
• refrigeration systems 
• fire and life safety systems
• vertical transportation system
• low voltage automation systems (inc. security, access, lightning and other controls)
• electric measurements
• operations control 
• special service system that are property unique

MD Facility Management organizes service provision through its own specialized business units.

With our offer we relieve our clients from management responsibilities and improve cost-effectiveness of their property:

• MEP Technical Audit
• Preventive Maintenance Schedule
• Tenants Communication
• Operational Budget Planning
• Maintenance Programming
• Utility Consumption Planning and Records
• MEP Municipal Registration and Commissioning
• Communication with Regulators and Utility Providers

We render FM service in several options:

1. on-site
2. combined on-site and mobile servicing
3. mobile servicing
4. emergency maintenance 

MD Facility Management provides a 24 Hour Dispatch service for all requests. Each dispatch operator has a detailed understanding of all properties and contracted service levels. This is critical in determining a course of service when a call comes into our 24 Hour Dispatch Office.

Our mobile crews are highly qualified personnel operating modern equipment to access maintenance problems and solve them in the shortest possible time.

All staff members are certified by authorized government agencies. Particular attention is also paid to observation of life and labor safety provisions (OTiTB).

MD Facility Management provides…

Technical Advisory Service
(at the stage of construction project development)

• Assistance in MEP equipment selection
• MEP design guidelines
• Project feasibility assessment
• Technical documentation analysis
• Building warrant application guidelines

Operational Readiness Assessment

• Recommendations for construction acceptance documents
  to be approved by the Government Building Acceptance Commission
• Construction and pre-operations support
• MEP system testing

Building Commissioning Support

• Commissioning team assistance
• Property launch support

Building Operation Consulting

• Maintenance team selection advisory
• Environmental consulting
• Energy audit

Practice shows that in-house maintenance service entails significant costs which are higher than the fees of professional providers.

MD Facility Management has a broad background of experience in tenants support where meeting the needs of both parties – owner and tenants – is always essential.

Services for real estate owners:

• Lease agreements follow-up
• Utilities and rental payments control
• Utility consumption optimization and reporting
• Interaction with utilities suppliers
• Interaction with local and federal regulators
• Organizing events aimed at building owner-tenant relationships

Services for tenants:

• Move in / move out arrangements
• Repairs and construction support
• MEP systems maintenance
• Subcontractors supervision
• 24-Hour Dispatch Service
• Regular fire safety and evacuation training

Notes:

¹    Electrical Installation Rules (ПУЭ) 1.1.6. DRY LOCATION is the premise where relative humidity of 60% is not exceeded. In case the conditions specified in paragraphs 1.1.10 - 1.1.12 do not characterize the premises, they are considered normal.

²    Electrical Installation Rules (ПУЭ) 1.1.7. HUMID LOCATION is the premise where relative humidity reaches 60% but does not exceed 75%.

³    Electrical Installation Rules (ПУЭ) 1.1.8. DAMP LOCATION is the premise where relative humidity exceeds 75%.

⁴    Electrical Installation Rules (ПУЭ) 1.1.9. EXTREMELY HUMID LOCATION is the premise where relative humidity is close to 100% (ceiling, walls, floor, furniture and other property items are weeping).

⁵    Electrical Installation Rules (ПУЭ) 1.1.10. HOT PREMISE is the premise where ambient temperature occasionally (for over 24 hours) or permanently exceeds +35ºС (i.e. premises where ovens, dryers or boilers are installed).

⁶    Electrical Installation Rules (ПУЭ) 1.1.11. DUST-LOADED PREMISE is the premise where due to occupational factor dust is emitted and covers current-carrying parts or penetrates inside the tools and equipment. Premises exposed to conductive and nonconductive dust are distinguished.

⁷    Electrical Installation Rules (ПУЭ) 1.1.12. PREMISES WITH CHEMICALLY ACTIVE OR ORGANIC MEDIA, where, occasionally or permanently, aggressive gases or fluids, as well as mold or other deposits are formed and destroy insulation and current-carrying parts of electrical equipment.

⁸     Electrical Installation Rules (ПУЭ) 1.1.13 provide several categories of electrical hazard:

      1) Low Risk Premises without the conditions which produce high or medium hazard (see paragraphs 2 and 3).

      2) High Risk Premises are characterized by at least one of the following:

- humidity or conductive dust (see paragraphs 1.1.8 and 1.1.11)

- conductive flooring (metal, dirt, ferro-concrete, brick and other materials)

- high temperature (see P. 1.1.10)

- safety of touching a grounded metal structure or electrical installation while simultaneously touching the metal casing of power equipment (open current-carrying parts)

      3) Extremely Hazardous Premises are characterized by at least one of the following:

          - very high humidity (see P. 1.1.9)

          - chemically active or organic media (see P. 1.1.12)

          - two or more types of hazard affecting the same premise (see P. 1.1.13 item 2)

      4) Areas containing exposed electrical components refer to the category of Extremely Hazardous Premises.

⁹    Lightning Protection Regulations РД 34.21.122-87 P. 1.2.

      Class I and Class II lightning protection systems prevent buildings and structures from direct lightning strikes and their secondary effects including transients through the metal components of surface and underground supply lines.

      Class III lightning protection systems prevent buildings and structures from direct lightning strikes and transients through the metal components of surface supply lines. Outdoor equipment fitted with Class II lightning protection system is prevented from direct lightning strikes and their secondary effects. Indoor equipment installed within large areas (over 100 meters in width) requires minimized voltage differential (equal electrical potential / equipotential bonding).

¹⁰   Electrical Installation Rules (ПУЭ) 7.3.22. Explosive Atmosphere refers to areas (premises or outdoor equipment) containing or producing explosive substances.

Real estate operation and maintenance inevitably impact the environment and therefore are subjects to government regulation.

MD Facility Management offers consulting services with the focus on environmental issues of our clients’ activities:

• Development of mandatory environmental projects and obtaining the planning permission (and annual extension of the permit)
• Development of Environmental Impact Reports and obtaining their authorization (local, regional and federal bodies); reporting statistics
• Calculation of  environmental charges
• Drawing up gauging schedules for major emitters: boiler stations, finishing/varnishing plants and others – preparation for environmental inspections
• Environment monitoring: air, waste water and soil sampling; waste hazard analysis
• Temporary waste storage guidelines
• Arranging waste disposal and recyclable materials management systems
• Annual reporting to Mosvodostok
• Projection of environmental management costs
• Assistance in sanitary protection zone development
• Assistance in obtaining ISO – 14001 certification
• Assistance in internal and external environmental audit
• Assistance in choosing members for Environment Support Team (based on the customer’s personnel)

Pollution discharge limits and environmental projects development are regulated by the Russian Law (Federal Law on Environmental Protection (#7-ФЗ), Federal Law on Production and Consumption Waste (#89- ФЗ) and Federal Law on Atmospheric Air Protection (#96-ФЗ) and others).

MD Facility Management’s services fully comply with requirements of the state ecological control agencies. Our environmental programs and years of experience in the field enable us to implement the projects at the highest quality level in the shortest possible time. 

MD Facility Management’s Electrical Measurement Laboratory is registered by the Moscow RosTechNadzor Service and is granted the right for testing, measuring and maintenance of electrical units up to 10kV.

Our laboratory services include:

• Electric system ground connection check 
• Soil resistivity testing 
• Resistance measurement in all types of grounds
• Resistance measurement in insulation (cables, motor winding, secondary wiring and other electric equipment) 
• Phase-neutral loop resistance measurement 
• Cutouts testing 
• Overvoltage testing of cabling and equipment 
• Relay and local/remote control panels testing 
• Safety cutout device testing 
• Automatic changeover switch testing 
• Phasing check on switchboard
• Lightning protection check 
• Touch voltage measurement
• Verification of cable labeling
• Cable faultfinding
• Hidden utilities location 
• Developing a single-line diagram (SLD) for existing power supply and lighting scheme 

All measurements are made by highly qualified personnel using digital measuring equipment of the latest designs.
All works (measurements, testing and papers) are carried out in short terms at the convenience of our customers. Test record sheet is provided upon the testing to meet the requirements of RosTechNadzor.

Additional Info

• Equipment list
• Testing Schedule